Service
Our service team is at your disposal
Contact details
GEVAS Brasil+55 47 3424 6800
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Spare and wear parts
Reliable and just-in-time
A perfect service includes a comprehensive stock of spare parts, as we keep it available for you at all times. We want the spare parts to reach you as fast as possible, and thus guarantee quick delivery by our proven logistics network. Our original spare parts always come in proven Gevas quality.
To facilitate the identification of spare parts, a digital catalog of spare parts is supplied with Gevas machines. In addition, you can benefit from the long experience of our employees, who are at your disposal as contacts for all your questions. They will not only send bids and recommend the necessary replacement parts for maintenance, repair or basic equipment for your machine, but they will also assist with qualified advices.
Technical advice
Technical expertise for your organization
Repair is not always what is needed. In many cases, the advice and experience of our specialists are sufficient to correct your problems and do not hesitate to contact us with all your questions! It will be our great pleasure to provide on line support, but if repair is inevitable, you have also come to the right place because our consulting team also arranges the deployment of service technician’s activities, on-site training and technical support.
Teleservice and Remote Assistance
Our specialists are always shortening the distances and ready to assist you when is needed, no matter where you are! Through a telephone line we provide you the first assistance and via an internet connection a troubleshooting can be executed in order to get the machine back in operation.
Audits
Inspections on your Equipment
Our technical staff has been trained to perform periodic inspections on your equipment in order to identify critical points that may compromise the operation and productivity, so that their main task is to avoid unplanned stops due to broken parts.
Our specialists are highly qualified for seeking about how to optimize the investment in maintenance by changing parts only when is needed, not before and not too late when a part is already broken.
During an audit process, Gevas technicians will always take the opportunity to solve specific problems supporting your local team to get rid of doubts related to process and maintenance.
Inspections / Upgrades
More than you expect: Inspections, upgrades and used machines
For changing into new requirements, our Gevas machines can be easily modified, overhauled and upgraded. To prepare such changes, you will receive a comprehensive inspection report, including a variety of options regarding approach. If needed, our specialists will not only evaluate the machines, they will audit the entire packaging process and document results. This guarantees a sound basis for further decisions. In general, however, we recommend customized inspection and support contracts. They give safety in daily operation and protection against production downtimes.
In addition, Gevas' used machines upgraded to state-of-the-art level are often a viable alternative that comes with full Gevas warranty.
Training
Knowledge and practical solutions, latest update: Training courses
All you need to know about operation and maintenance. Gevas offers training and exercise courses with customized contents for specific target groups. In these highly practice-oriented training courses, contents – from optimized machine and product parameter settings to competent operation and maintenance – are taught according to requirements. The training courses will be held either on-site at your facilities, at our head office in Joinville - Brazil or at one of our companies around the globe.
Get in contact to our service team and find out the best training selection, which will fit according to your requests and needs.
Technical documentation
Spare parts catalogue and reference books
A technical documentation explains all necessary processes of the workflow step-by-step and in an easy comprehensible way. Hardcopy or pen drive version of the Instruction Manual are integrating part of each machine. The technical documentation serve as supplement and follow-up to training on machine commissioning.
You will also receive a digital spare parts catalogue for easier tracing of required spare parts. This represents yet another option for easy identification of spare parts items. The spare parts catalogue contains clearly structured illustrations of all relevant modules and related components that are subject to regular checks and inspections.